Privacy Policy

Vietnam Industrial Gas Joint Stock Company (ThanhGas) is committed to strictly protecting the personal information provided by our customers. This policy may be updated periodically, and any revised versions will be published on our website along with the update date.

1. Purpose and Scope of Information Collection

We may collect personal details such as full name, gender, phone number, company name, etc., when customers contact us or use our services. This information is used for:

• Providing suitable consultation and services
• Enhancing customer care and service experience

If you detect any unauthorized use of your personal information, please notify us immediately for timely resolution.

2. Scope of Information Use

• Providing services and sending notifications (if applicable)
• Contacting customers in special circumstances
• Refraining from using information outside the disclosed scope
• Disclosing information upon legal requests from law enforcement agencies (Prosecution, Courts, Police, etc.)

3. Information Storage Duration

Customer information is safely stored throughout the service period and can be deleted upon the customer’s request.

4. Data Management Unit

5. User Rights to Edit Information

Customers have the right to:

• Request updates or corrections to their personal information
• Submit feedback via our website or email for verification and processing

6. Commitment to Personal Data Protection

• We guarantee strict confidentiality of personal data in compliance with legal standards
• Personal information is only processed with the customer’s consent
• No sharing or transferring to third parties without permission
• Prompt notifications will be issued in the event of security breaches or data leaks
• We hold no responsibility for issues arising from inaccurate information supplied by customers