Privacy Policy

PRIVACY POLICY

Vietnam Industrial Gas JSC (ThanhGas) is committed to protecting the personal information you provide. This policy may be updated from time to time, and all changes will be published on our website with the latest update date clearly displayed.

1. Purpose and Scope of Information Collection

When customers contact us (via phone, website, or other channels), we may collect personal details such as name, gender, phone number, company, etc. This information is used for the following purposes:

• To provide consultation and support services
• To improve user experience and customer care

If you believe your personal data has been misused, please notify us promptly for resolution.

2. Scope of Use of Information

• To provide products and services as requested
• To send promotional or program updates (if applicable)
• To communicate and assist in special cases
• To comply with legal requirements from judicial authorities (e.g., court, police, prosecutors)

3. Duration of Information Storage

Customer data is stored for the duration of the service relationship and will be deleted upon request or after service termination.

4. Information Collection & Management Unit

Vietnam Industrial Gas JSC (ThanhGas)
Address: 731 Ngo Gia Tu, Duc Giang, Long Bien, Hanoi, Vietnam
Phone: 0243 827 3374
Email: kinhdoanh@thanhgas.com.vn

5. Means for Users to Edit Personal Information

Customers have the right to:

• Request updates or changes to their personal information
• Send feedback or complaints via website or email

We will verify and respond accordingly based on the level of concern.

6. Commitment to Personal Data Protection

• We strictly protect your personal information in accordance with legal regulations
• We only use data with the customer’s prior consent
• No sharing or transfer to third parties without permission
• If data breaches occur, we will notify authorities and affected customers immediately
• We are not responsible for issues arising from incorrect or false data provided by customers